Shipping policy

When will my order ship?
Most orders ship within 1-2 business days. We use USPS and have $7 ground shipping (2-3 business days).

Orders placed after 10 AM Eastern on Friday will ship the following Monday. Orders placed on Saturday or Sunday usually ship by the following Monday.

What is pick-up?
Live near our store? Choose “Pick up” at checkout for no additional charge! One of our team members will alert you when your order is ready via the email and/or phone number you provide.

Please note that selecting "Pick up" does not guarantee that your order will be ready immediately. In some instances, expect 1-2 business days for your order to be consolidated.

International Shipping:
Epiphany Boutique is able to offer some international shipping. Please note that at this time, international packages can take several weeks to arrive. Any customs fees that are applied in the country of destination are at the customer's expense. If packages are left unclaimed or refused due to customs expenses and sent back to Epiphany Boutique, Epiphany Boutique will deduct that cost from the total refund. Please email us at epiphanyboutiquefayetteville@gmail.com for more info.

Disclaimer:
Unfortunately, Epiphany Boutique has no control over the shipment once a package departs our stores. We cannot guarantee transit times even if expedited shipping options are chosen. We will work with the shipper and customer to help resolve any issue resulting from delayed packages.

Thank you,
Epiphany Boutique

Exchange Policy

We do not offer returns or refunds. However, we're happy to help you find the perfect piece through our exchange options:

In-Store Exchanges Visit us at our Fayetteville location to exchange your item for something of equal or greater value. If you choose an item with a higher price, simply pay the difference.

Online Order Exchanges For online purchases, we offer exchanges for store gift cards that can be used toward any future purchase.

Exchange Window

You have 10 days from the date of delivery to initiate an exchange. Items must be unworn, unwashed, and in original condition with all tags attached.

Non-Exchangable Items

The following items cannot be returned or exchanged:

Final sale items
Intimate apparel
Altered or customized items
Items over the 10 day window

We want you to love your purchase! If you're not completely satisfied, we're here to help.

Questions? Contact us at support@epiphanyboutique.com or call us during business hours.